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Kia motors online payment8/6/2023 ![]() The police cited her, and her insurance paid out. I bought a brand new Kia Soul, and within a few months was hit by someone coming into my lane on the highway. Luckily I didn't need them.ĭo NOT give Kia the time of day! This last 6 months has been h*** on earth, because of them. Anyway, I kept good records and made copies of everything. Overall, it worked as it should and the whole process took slightly less than a month, but there were many times when I was left wondering what exactly was happening and if I was doing everything I was supposed to. I then completed a state DMV form online and sent the title and bill of sale to the DMV. I received it a couple days later along with a bill of sale (which confirmed that the purchase price included sales tax). Eleven days later they notified me that the title was being sent. I asked them in an email reply on the secured site but received no response. I wasn't sure if that meant that Kia was signing off on its title and I would have to apply for a new one with the state DMV or if they would send in the title and application to the DMV (along with the fee). The next day, Kia messaged me that it had completed the review of the lease buyout details and was working to request the leased vehicle's title. I replied with the completed mileage statement. The third asked me to send an odometer disclosure statement either by replying to the email or via fax. One confirmed that the lease buyout process had been initiated. One said that something was missing, but didn't say what. ![]() I went to the site and it had 3 messages. A week later, they contacted me via email with a link to a secured message site. ![]() I sent in the check and a printout of their buyout offer. I had ascertained that Kia's price included the residual value plus my final lease payment, state sales tax and fees, but there was no itemized list of everything, so it wasn't clear if Kia covered the cost of retitling the car. My only complaint is that communication from Kia could be greatly improved. But, I found the process to be reasonably pain-free. Before I bought out the lease, I ran across this site and got worried about the many negative reviews.
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